SME’s Can Get Some Moula

I caught up with Aris Allegos, co-founder of Moula, the Australian online unsecured lender to small business which has been operating for about a year. In that time, business has been growing, with about 250k a week being lent currently, to about 30% of applicants who apply. As we highlighted previously, alternate funding for SME’s is on the rise, with players like PayPal and P2P players eyeing the market.

Moula’s business model mirrors the successful US business Ondeck, using algorithms to assess business applicants based on cash flow and credit history. By linking customers business’ data to Moula, they can automatically view transaction data and make a decision very quickly, and lend to businesses which the banks would not find attractive.

They currently offer loans of between $1,000 and $50,000 for a six month term, with repayments of principal and interest made each fortnight to pay the loan down. Loans are made on balance sheet, so it is not a P2P lender, but is a great example of an emerging online financial player (fintech is the buzz word).

They can lend to a small business or company, but not to an individual, which avoids the Australian consumer credit complexity. An ABN or ACN is required. Applicants on behalf of a company are required to provide a personal guarantee. Moula is regulated by ASIC, not APRA (no deposits, so not a bank), but of course they still have to run AML checks on applicants.

Interest is charged on a fortnightly basis, at 1% per fortnight, or 26% APR. At the moment they have a single rate, although the algorithm they have built supports risk based pricing, and Aris thinks it is likely they will begin to tailor the rate charged in the future, while still ensuring pricing is both fair and transparent.

Borrowers receive the funds into their account, and are given access to the Moula portal, where they can track their transaction. Moula uses Yodlee’s safe, encrypted service to download transaction data from the businees’s bank account. Yodlee provides these services to 9 of the 15 largest banks in the US and 2 of the 4 largest banks in Australia and is considered a world leader in this technology. Interestingly, though about 50% of potential borrowers are reluctant to share security information, so Moula can also hand manual bank statements.

Moula
They expect to grow substantially because they are addressing a sweet spot in the market, as banks find it uneconomic to make small unsecured loans to business (especially on the Basel III framework), and many SME’s need short term funding for working capital and other purposes.

According to Aris, so far despite dealing with a few late payers, they have not had to write off any loans, so losses are zero! This would seem to be related to the fact that the SMEs attracted to Moula are experienced, well-run businesses. Moreover, being developed in Australia for Australian SMEs, Aris is confident that their underwriting model is well honed to the domestic experience.

We think this is a good example of an online business which is likely to do well in the Australian market. Not least because the DFA SME research shows that business owners are migrating online fast, and have significant need for short term funding in the current low growth environment.

Customers seem to be happy with the experience, “I’m very happy to recommend Moula. I think they’ve got a great idea. There’s plenty of little e-commerce businesses that can use some extra cash without the headache of reams of paperwork. Moula’s website is attractive and easy to use. The loan approval was super fast & the money was in our account within 24hrs. The whole process was pain free, safe, fast, & affordable. Thank you”.

Reflections on FSI

The final report of the Financial Systems Inquiry was released on Sunday. We already provided a summary of the 44 recommendations and discussed some of the specific proposals. It is of course a report to Government, so still a political process will run before we see what translates into policy, though some recommendations – for example changed capital rules – are outside the political processes, being the responsibility of the regulators. However, DFA wanted to reflect on the overall 350 page report.

  1. We think this it is a fine, balanced and independent piece of work. Given the complex task, the various powerful lobbies involved, and the short time frame, this is a landmark study, and should provide direction for the financial services industry in Australia for the next few years.
  2. The underlying philosophy, that the markets should be allowed to work, with regulation used where necessary to balance the various stakeholder capabilities in appropriate. More regulation is not always better. The emphasis on consumers is welcome.
  3. The capital buffer recommendations are appropriate, and should be adopted by APRA. Capital levels need to be brought up to best global practice, and given the likely continued global push to lift capital higher, this process will continue for some time. Clearly there is a cost to do this, and the easy route will be for banks to trim deposit rates and lift loan rates to protect their margins and shareholders. The right course would be to expect the banks to drive greater efficiency to partly offset, at least, the costs of holding more capital. The bail-in bonds route will also provide additional buffers. The extra disclosure recommended is helpful.
  4. The move to lift the capital ratios of banks with advanced IRB capital calculations will help to make the playing field more level than it is, but it will not necessarily be sufficient to fundamentally change the competitive landscape. We will continue to have four large, vertically integrated players dominating the market.
  5. We believe the recommendation to rebalanced the regulatory focus towards competition is appropriate, as until now financial stability was the main game. As a result we have high industry concentration, and limited competition. This has led to super-profitable banks, which costs Australia Inc dear.
  6. The financial services regulatory environment in Australia is complex, with ASIC, APRA, ACCC and RBA all stakeholders. The FSI report has not recommended major changes, though ASIC’s role will be enhanced to focus on products, and enhanced consumer protection. Will this be adequately funded by charging industry participants more? A body to review the Regulators is proposed (another layer of cost?)
  7. The superannuation system was condemned as inefficient, and the proposals to drive fees lower, provide greater choice and have a default income structure on draw-down, are appropriate. We agree that the majority of directors in a super fund should be independent. Lets be clear, mandatory saving for retirement is a good policy, but the industry has been milking this for years, and changes need to be made. MySuper should be given a chance to work, but we like the idea of providers bidding for savings. The prospect of returns rising by 25% or more reflects the powerful impact the annual fees have on performance. Fees need to come down substantially.
  8. The support for SMSF is appropriate, as is the emphasis on saving for retirement, not generic wealth creation. The removal of leverage in SMSF’s makes sense, given the rise in property investment, but it is worth remembering the shares are issued by companies who are often  leveraged, so risk exists here too in a down turn!
  9. The changes to advice are appropriate. Advisers need to declare their alignment to product providers, be better trained, and the concept of general advice should be tuned.
  10. Card surcharging should be brought under control. There is no justification of consumers paying more than the cost of the transaction, yet some businesses are charging a percentage of transactions. We agree there is further work to do on interchange fees, and especially making the use of debit cards easier (thus avoiding card service fees).
  11. The Treasurer will find several ways to lift taxes, including potentially revising the tax treatment of superannuation, and negative gearing. In addition, the report comments on GST in relation to financial services products, leaving the door open for GST to be extended.
  12. The report recognises the impact of new technologies, and the comments on technology neutrality are appropriate. The report recommends a federated digital identity strategy that involves the Government setting up a framework under which private and public sectors compete to supply digital identities to consumers and businesses.  This is needed because of increasing consumer preference for online, fraud concerns and efficiency. We think it understates the importance of P2P.
  13. The main area of weakness relates to the SME sector, which is disadvantaged by the current banking environment. No significant recommendations were made in this important area.

FSI – SME’s Little To Cheer About

Continuing our analysis of the FSI Report, we have been looking at comments and recommendations relating to SME’s. Australia’s SME’s are a critical though undervalued sector of the economy, accounting for some 3 million business, and 5 million jobs. We hoped there would be substantial focus on initiatives to kick-start this sector (given the growth mandate in the terms of reference), but we were largely disappointed. The Inquiry has noted that SMEs have few options for external financing outside the banking system compared with large corporations. In part, this reflects unnecessary distortions, such as information imbalances and regulatory barriers to market-based funding . But the key SME-related recommendations are collected in an appendix and are not really convincing.

A number of the Inquiry’s recommendations are designed to reduce structural impediments to SMEs’ access to finance. Such impediments include information imbalances between lenders and borrowers, and barriers to market-based funding. Other recommendations would help reduce costs for SMEs and support innovation.

The Inquiry encourages industry to expand data sharing under the new voluntary comprehensive credit reporting (CCR) regime. More comprehensive credit reporting would reduce information imbalances between lenders and borrowers, facilitate competition between lenders, and improve credit conditions for SMEs. Although CCR relates to individuals’ data, personal credit history is a major factor in credit providers’ decisions to lend to new business ventures and small firms.

The Inquiry supports a facilitative regulatory regime for crowdfunding, while recognising the risks involved.  A well-developed crowdfunding sector would give SMEs more funding options and increase competition in SME financing. The Inquiry supports Government’s current process to graduate fundraising regulation to facilitate securities-based crowdfunding. Government should use these policy settings as a basis to assess whether broader fundraising and lending regulation could be graduated to facilitate other forms of crowdfunding, including peer-to-peer lending.

Information imbalances, among other factors, have led to numerous and onerous non-monetary terms in some lending contracts. The Inquiry supports Government’s current process for extending consumer protections for unfair terms in standard contracts to small businesses. Although such protections would not prevent unfair terms in non-standard contracts, the Inquiry believes this approach may improve broader contracting practices. The Inquiry also encourages the banking industry to adjust its codes of practice, to require banks to give borrowers sufficient notice of an intention to enforce contract terms and give borrowers time to source alternative financing.

Recommendations to reform the payments system would benefit SMEs. The Inquiry’s proposals to lower interchange fee caps would reduce the fees paid by all businesses and reduce the difference in fees paid by small and large businesses. As technology evolves, greater access to data and innovations in data use are likely to benefit all businesses, particularly SMEs. For example, more extensive access to quality datasets would improve business decision making. Globally, payment providers are developing new ways to assess SMEs’ creditworthiness and extend credit to SMEs. The Inquiry recommends that the Productivity Commission review how data could be used more effectively, taking into account privacy considerations.

The Inquiry considers that financial system innovators which challenge the existing regulatory structure should have better access to Government, and that Government and regulators should have greater awareness and understanding of financial system innovation. This would enable timely and coordinated policy and regulatory responses to innovation. The Inquiry recommends that Government establish a permanent public–private sector collaborative committee, the ‘Innovation Collaboration’, consisting of senior industry, Government, regulatory, academic and consumer representatives.

Better targeted tax settings for start-ups and innovative firms would facilitate innovation. Simplifying the tax rules for Venture Capital Limited Partnerships, and streamlining Government administration of the regime, would reduce barriers to fundraising. More flexible access to research and development tax offsets could help reduce firms’ cash flow constraints, particularly for new ventures. These issues should be considered as part of the Tax White Paper process.

We are disappointing that there is no commentary on the relative capital buffers for mortgages compared with SME lending. There was an opportunity to recommend a tweak, so make SME lending more attractive relative to mortgage lending. Currently many SME’s have real issues getting funding, as highlighted in our recent SME report. The FSI acknowledges “particular sectors of the economy, such as small and medium-sized enterprises (SMEs) or rural businesses, do not have sufficient access to funding” but have not addressed this concern.

SME Working Capital Courtesy Of PayPal

In the recent DFA SME survey we highlighted the pressure many SME’s are under with regards to funding working capital. We also highlighted that in Australia, SME’s have few places to go to get financial assistance, hence the fact that the big banks have lifted their lending criteria and interest rates into the captive market.

SMEFundingSept14So the recent announcement by PayPal that they intend to launch their working capital solution for business in Australia is significant. PayPal Working Capital will be introduced to a limited number of PayPal merchant partners between now and the end of the year, followed by a broader roll out in 2015. This service has been launched already in the US and more recently in the UK.  You can watch a video about the service on their site. Since the US launch in September 2013, via lender WebBank the PayPal Working Capital programme has provided more than $140 million in loans to SMEs and according to The PayPal Working Capital Customer Satisfaction Survey conducted in June, 2014.

The PayPal solution is not your average overdraft.

PayPal Working Capital gives businesses access to the capital they need, but it’s faster and easier than traditional loans. It’s available to select businesses that already process payments through PayPal. If your business qualifies, the lender reviews your PayPal cash flow history to customize a special offer.

PayPal Working Capital is a business loan of a fixed amount, with a single fixed fee. There are no due dates, minimum monthly payments, periodic interest charges, late fees, pre-payment fees, penalty fees, or any other fees.

The process is easy:

  • Select your loan amount. In most cases, your max loan amount is up to 8% of your PayPal sales over the past 12 months.
  • Choose the percentage of your future PayPal sales that you want to go toward repayment of the loan amount and the loan fee.
  • Get the loan amount deposited to your PayPal account within minutes to use for your business.
  • Start making repayments as a percentage of your daily sales until your balance is paid in full. You can also make additional payments or even pay the loan in full early without penalty.

The lender reviews your PayPal sales history to determine your loan amount. In most cases, your maximum loan amount is up to 8% of the sales your business processed through PayPal in the past 12 months. The maximum amount may be less for new or larger businesses, or for businesses with volatile or seasonally variable sales.

Unlike traditional loans, PayPal Working Capital charges a single, fixed fee that you’ll know before you sign up. No periodic interest, no hidden fees, no set payment plan, no payment due dates, and no late fees. You’re charged a single, fixed fee on your loan, not a traditional periodic interest rate. The lender determines your eligibility based on your business’s PayPal sales history, not your business or personal credit score. Applying for or using this loan won’t impact either credit score.

PayPal4 PayPal3 PayPal2 PayPal1SME’s who decide to consider this option will need to flow transactions via PayPal, so redirecting traffic through the PayPay system. It may prove attractive to SME’s who struggle to get unsecured loans in the current (despite low rate) environment.

Australian player Moula, already offers online loans to business, and have plans to expand offline, but a player with the credentials of PayPal (soon to be split from eBay, its current owner) could start a welcome shake-up of SME lending. The winners could be the small business owners in Australia, and the banks perhaps the loosers. According to DFA bank modelling, SME lending is more profitable, on average than retail mortgages, so the banks will be watching development carefully. It also highlights again the digital disruption coming to the industry, alongside peer-to-peer lending, retail payments and online channels as featured in our recent Quiet Revolution report.

 

SME’s Business Grinds On

We have just received the latest findings from our Small and Medium Business surveys, which shows that many are still running hard to stand still and are unwilling or unable to borrow more. The sector is an important bell-weather for the broader economy, because nearly half of all Australian households are reliant in part or in full on income from the sector, as either an owner of a small business, or employed by one.

We asked them about their likelihood to borrow (slightly more than half need to fund their businesses from loans) and 28% were less likely to borrow than a year ago.

SMEBarriers2Sept14Barriers to funding included the inability to find a lender, lack of security for a loan, the expense of borrowing, or simply maxed out already based on cash flow.

SMEBarriers1Sept14The main requirement was for working capital, rather than funding for business growth. Finance for vehicles was down a little compared with last year.

SMEFundingSept14The demand for working capital was driven by many reasons, but the length of time to get paid was most significant, followed by borrowing to pay GST or tax.

SMEWCSept14The average debtor days remains significantly higher than pre-GFC, and clearly extended days chimes with the need for more working capital.

SMEDDSept14Finally, there is a small rise in bank switching, but still many SME’s do not. More than 60% have never switched banks.

SMESwitchSept14We will publish some more detailed analysis in later posts. Meantime, you can read about our SME research programme, and last report here.

Digital Business On The Rise – But Potential Untapped

When we released our Small Business Survey, we included a section on the impact of digital business and the internet was having on them. So we were interested in the latest ABS data on IT Use and Innovation in Australian Business. They found that more than one in four Australian businesses had a social media presence as at 30 June 2013, up from one in five the previous year, and nearly a third of Australian businesses received orders via the internet during 2012-13. These orders were worth close to $250 billion, which is an increase of almost $10 billion from the year before.

Looking in detail at the data. we find that internet penetration and usage varies by industry. Whilst most businesses now have some form of internet connectivity, a web presence was quite varied, with Arts and Telecommunication/Media most likely to have a web presence, whilst Transport was the least likely. Less than half of Retail businesses receive order via the internet, although more will place orders themselves. Social Media presence varied, with Arts and Media most likely to use this channel. Around 30% of financial services companies use social media, despite the rise of digital banking, as we highlighted in our recent report, the Quiet Revolution.

BusinessIndustryInternet revenue has been rising, and larger business are generating more revenue relative to smaller business.

BusinessInternetSmaller business tend to be less likely to have a web presence, use social media or receive orders via the internet. Our surveys show that many small business are too busy to exploit digital business, or do not see the true potential of the opportunity.

Business0-4Business4-19 Business20-200 Business200+Overall, we believe that many businesses are yet to fully to embrace the potential of digital business. Consumers are highly connected, mostly via mobile devices, so there is huge potential for innovation. The potential is immense, but requires new ways of thinking.

 

Latest DFA/JP Morgan SME Report Launched Today

The latest report, volume 7 of the SME Report series was released today. As well as over-viewing current industry trends, this time we focus on sectoral rotation, with SME’s in the construction industry feeling more confident, whilst other sectors remain patchy. We do not see a significant rise in demand for credit anytime soon.

JPM authored their report using DFA research data as detailed in the DFA SME Report already published and available on request from DFA. Because of compliance issues the final JPM version of the report is only available direct from them.

Go here for more details of our research programmes, and for media requests, go here.

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