Suncorp Appointments a Customer Advocate

Suncorp has today announced the appointment of a Customer Advocate to drive better outcomes and experiences for its nine million customers. Chief Customer Experience Officer, Mark Reinke, said the new function would work across the business to identify and deliver opportunities to provide even better services to customers. The function will be led by Executive … Continue reading “Suncorp Appointments a Customer Advocate”

New Home Starts continue to Ease from Peak

ABS data on building activity indicate that new dwelling starts have passed their record peak, said the Housing Industry Association (HIA). During the September 2016 quarter, only New South Wales (+5.4 per cent) and Queensland (+6.3 per cent) saw increases in new dwelling commencements. The largest decline was in the ACT (-39.6 per cent) followed … Continue reading “New Home Starts continue to Ease from Peak”

ABA Responds To Independent Retail Banking Commission Review

The ABA, in a media release has responded to the paper which has been released, and which questioned whether good customer outcomes and product commission payments were possible. It warned that the use of upfront and trailing commissions and their effect on incentivising sales may potentially lead to poor customer outcomes. The Australian Bankers’ Association … Continue reading “ABA Responds To Independent Retail Banking Commission Review”

Risk of commission-related incentivisation “not insignificant”

From Australian Broker. A new report on the retail banking remuneration review has warned that the use of upfront and trailing commissions and their effect on incentivising sales may potentially lead to poor customer outcomes. In the Issues Paper on Remuneration in Retail Banking released yesterday (17 January), independent reviewer Stephen Sedgwick AO said industry … Continue reading “Risk of commission-related incentivisation “not insignificant””

One in five homeowners will struggle with rate rise of less than 0.5%

From News.com.au ONE in five Australians are walking such a fine mortgage tightrope that they could lose their homes if interest rates rise by even 0.5 per cent. Our love affair with property has pushed Australia’s residential housing market to an eye-watering value of $6.2 trillion. But as we scramble over each other to snap … Continue reading “One in five homeowners will struggle with rate rise of less than 0.5%”

Home loan rates heading higher as funding costs rise, competition eases

From The Australian Financial Review. Mortgage rates are set to rise for both fixed and variable rate borrowers this year as global interest rates shoot higher, competition eases and capital rules begin to bite. “Borrowers should assume we are at the bottom of the interest rate cycle – in fact we are probably already past … Continue reading “Home loan rates heading higher as funding costs rise, competition eases”

Brexit, Trump and the TPP mean Australia should pursue more bilateral trade agreements

From The Conversation. Brexit, Trump’s protectionist agenda and the debacle of getting everyone to ratify the unpopular Trans-Pacific Partnership (TPP) are all a global trend towards bilateral trade agreements. This is good news for Australia. With its manifold set of strong free trade agreements, Australia is geared up to reap the early gains of this … Continue reading “Brexit, Trump and the TPP mean Australia should pursue more bilateral trade agreements”

Theresa May confirms: Britain is heading for Brexit Max

From The Economist. For the past few months Theresa May and her ministers have allowed some ambiguities to swirl around Britain’s future relationship with the European Union. Yes, she confirmed in her conference speech in October, Brexit would take it beyond the jurisdiction of the European Court of Justice and the EU’s free movement regime. … Continue reading “Theresa May confirms: Britain is heading for Brexit Max”

More Australians lumped with mortgage later in life

From The Real Estate Conversation. Because they are delaying the purchase of their first home, more Australians will have a mortgage later in life, according to The Australian Housing and Urban Research Institute. As increasing numbers delay the purchase of their first home, more Australians are left with a mortgage when they hit retirement age, according to The Australian Housing and … Continue reading “More Australians lumped with mortgage later in life”

Home Lending On The Rise

The latest housing finance data from the ABS underscores the renewed momentum in home mortgage lending, especially in the investment sector, and there was also a rise in first time buyers accessing the market. The trend estimate for the total value of dwelling finance commitments excluding alterations and additions rose 0.6%. Investment housing commitments rose … Continue reading “Home Lending On The Rise”